Audit log
Last modified: 24-08-2023In the audit log you can find the changes that have been made. If you click on the eye behind a particular change, you will see some more information about the change. Useful to find certain changes back!
You can filter by a particular date and also search in the search window. Here you can also search by names, e-mail addresses, and by functionalities.
If you want to check a particular ip address, you can see it when you click on the eye. You can then also search on that ip address again.
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Administrators & users
This article explains the different users, administrators and permissions. We distinguish between two categories: administrators and users.
Administrators
Administrators are present at the following levels: you have site administrators, sub site administrators and campaign administrators. All manage a particular level and have their own set of rights. We leave team captains and fundraisers out of this chapter.
Site administrators
Administrators with the most rights. The name says it all: as a site administrator, you have control over the entire website. Site administrators can only be created by other site administrators or iRaiser employees. A site administrator cannot delete itself. You can create, edit and delete site administrators (at website level) via Accounts ⟶ Administrators. See the overview under the heading Rights to see what rights the site administrator has.
Sub site managers
On a website with sub sites, it can be a lot of work to oversee and manage everything properly. It is therefore possible to appoint an administrator for each sub site, who is authorised to make changes on that sub site. To add a sub site manager, you first have to manage the sub site and then navigate to Managers. Then add a sub site administrator using the Add administrator button.
Check the overview under the heading Rights to see what rights the sub site administrator has.
Campaign managers
An administrator can also be designated on a campaign. This campaign administrator can help manage this specific campaign. View the overview under the heading Rights to see what rights the campaign administrator has.
Rights
We have prepared an overview of the rights that administrators have and which fundraisers they are allowed to perform (and which they are not). Download the overview here (PDF) or click on the image below to start the download.
Users
Accounts ⟶ Users
Each fundraiser and administrator is given a user account when added. In this user account, or profile, the person's personal data is stored. The following data is retrievable/ stored:
First name *
Insert
Surname *
Email address *
Street
House number
Addition
Postcode
Residence
Country
Date of birth
Gender
Phone number
Language(not asked)
By default, first name, surname and e-mail address are mandatory. However, it is possible to make several details mandatory. This then applies to both new fundraisers and new administrators. See also the Who are you step in the login flow. The iRaiser employee can add the data mandatory or optional. Please contact them by phone or via ticket.
Change user behind fundraiser
It sometimes happens that an fundraiser no longer feels like participating, or is physically unable to participate. In this case, another user may take over his fundraiser. The site administrator can arrange this for the fundraiser by searching for the relevant fundraiser under Fundraisers ⟶ ⟶ Assign user.
Forgotten password
It happens often enough: an fundraiser or administrator has forgotten the password to log in. As a site administrator, you can help these people by sending an e-mail to reset the password via Accounts ⟶ Users ⟶ ⟶ Resend password .
Changelog
Through our notification centre, we report the most important News updates, such as new functionalities and invitations to webinars, via the gift and the little bell at the top left of your dashboard. However, not all updates appear there. We also have many small changes that do not make it to the notification centre. Below you can see per day the updates we have made that are relevant for our customers. These are mostly functionality updates or additions; they do not include bug fixes. You will see updates on:
Kentaa
Digicollect
Kentaa Forms
Flex Editorand on
SUMO support center
Kentaa api
Digicollect api
Kentaa connect
Salesforce
Date
Platform
Update
April 2024
24-04-2024
Flex Editor
Added a custom component HTML/CSS block in which you can add your own code.
22-04-2024
Digicollect
In order to comply with Google Consent Mode V2 we added the necessary parameters
22-04-2024
Digicollect
Added a filter to filter news letter subscriptions on a specific period
11-04-2024
Kentaa
In order to comply with Google Consent Mode V2 we added the necessary parameters
08-04-2024
Kentaa
Added a feature to disable the option to backorder webshopitems
08-04-2024
Kentaa
Added the option to to a backorder for webshopitems
01-04-2024
Kentaa
Updated the reCaptcha on contact forms (to block more spam)
Maart 2024
28-03-2024
Kentaa
Added Icelandic as a language
28-03-2024
Kentaa
We removed Belgium as a language. Sites that were using this are changed to Dutch
28-03-2024
Kentaa
Added currencies: Icelandic Krona (ISK), Polish Zloty, Hongarish Forint.
21-03-2024
Flex Editor
Added a new image component
21-03-2024
Kentaa
The About us section can also be changed in multiple languages
19-03-2024
Kentaa
Video on homepage can be set in multiple langual as well
05-03-2024
Kentaa
You can now set a reply address in multiple languages.
05-03-2024
Kentaa
The social media follow channels have been made multi langual
February 2024
27-02-2024
Kentaa
Added the fonts Koulen, Bebas Neue and Fjalla One
23-02-2024
Kentaa
The number of available characters on the start fundraising/donate button has been increased from 20 to 25
21-02-2024
Kentaa
Changes in the datalayer for the purchase event. The value of 'value' was changed to a number instead of a string
21-02-2024
Kentaa
The maximum target amount of a fundraiser/team/company was raised to €9.999.999
15-02-2024
Kentaa api
We are now supporting creating fundraising pages through the api that have activities
21-02-2024
Flex Editor
We added a new component 'CTA button' in which you can add extra buttons
15-02-2024
Digicollect
New template (number 5) has gone live!
05-02-2024
Kentaa
Pixels now have a new specific groups (marketing and analytical cookies) you can select for when they are being loaded
05-02-2024
Kentaa
The fonts ASAP en Bitter have been added
5-2-2024
Digicollect
Added the option to connect with a QR-code to CM. on the page of a collection box
January 2024
29-01-2024
Kentaa
Changed the cookie bar (added an extra screen before the specific cookie choice)
18-01-2024
Kentaa
Added a new cookie bar. More information
08-01-2024
Kentaa
Expanded the social sharing options with Instagram
08-01-2024
Kentaa
Added the font DM Sans to the available fonts
December 2023
14-12-2023
Kentaa api
You are now able to upload avatars via the api
November 2023
29-11-2023
Kentaa
Replaced Twitter by X
20-11-2023
Digicollect
Replaced Twitter by X
8-11-2023
Kentaa
Default template: Added more space on mobile between the menu and searc icon
October 2023
17-10-2023
Kentaa
Extra information text added to the e-ticket settings.
17-10-2023
Kentaa
When copying a project, the business packages and registration flow options are now also copied.
11-10-2023
Digicollect
Prefill-link for Digicollect expanded with phone number. Example
September
15-9-2023
Digicollect
Removed the grey background from all mails
13-9-2023
Kentaa
Removed the grey background from all mails
August
30-8-2023
Kentaa
Removed the question about the Chamber of Commerce number from the company sign up flow
23-8-2023
Kentaa
When becoming a team member in sign up flow, teams are now sorted alphabetically
8-8-2023
Kentaa
Texts on the left adapted at the steps: Who are you and Thank you page
8-8-2023
Kentaa
New mail added to site administrators/segment administrators/project administrators after a new company is created.
1-8-2023
Kentaa
Added new e-mail tag %activity% to use in e-mails to action starters.
1-8-2023
Kentaa
Tags %actionstarter_surname% made available in the emails 'donation received' and team member has received a donation'
1-8-2023
Kentaa
Clarification in Sign up flow window when e-mail address is already known and asked to log in. Here the focus is now more on account (instead of email address).
1-8-2023
Digicollect
The 'New collection box created' e-mail to site administrators is now included in the informative mails and includes an unsubscribe link to unsubscribe from this type of mails. This ensures fewer unnecessary mails, especially for large collections/collection weeks.
July
21-7-2023
Kentaa Forms
Search field added to Overview of Recurring Donations
14-7-2023
Kentaa
Various languages automatically translated via translation machine. Such as Norwegian, Danish, Swedish, Ukrainian, Polish, Lithuanian and others.
11-7-2023
Kentaa
Email to team captains clarified. Via the tag %member_becoming_team_link%, a link to subscribe is shown under the team for easy sharing.
June
21-6-2023
Kentaa
Site administrators can now unblock users whose accounts have been temporarily blocked after entering the wrong password multiple times via Accounts > Users > Three dots
20-6-2023
Kentaa
'Share data with initiator' checkbox clarified in combination with showing donor's name. More info
20-6-2023
Kentaa
GA Datalayer expanded with more parameters. More info
May
16-5-2023
Kentaa
Email address copying allowed in sign up flow (this allows easy use of keychains)
16-5-2023
Kentaa
Text rewritten in password forgotten screen
5-5-2023
Digicollect
Share functionality adjusted so that initials are also used when sharing
April
17-4-2023
Kentaa
Edition functionality released. You can now set your own editions by level. More info
5-4-2023
Digicollect
Spam protection on canister creation improved to reduce the number of spam canisters.
March
29-3-2023
Kentaa
In Companies, you can now also reduce the number of reserved places.
13-3-2023
Kentaa
Page to upload badges clarified.
7-3-2023
Kentaa, Digicollect, Kentaa Forms
GA4 released. You can now set up your own G-ID via Integrations > Google Analytics.
February
28-2-2023
Kentaa
Font size in sign up flow of texts on the left reduced so everything fits again
23-2-2023
Kentaa
Question about target distance performance tracker turned off in sign up flow.
20-2-2023
Digicollect
Whatsapp share image adjusted so it always looks nice.
20-2-2023
Kentaa
You can now create your own api-key via Integrations > API users. Make sure that if you share a key you do so securely!
10-2-2023
Kentaa api
Webshop items added to the api. More info
8-2-2023
Digicollect api
Pool statistics can now also be found in the api. More info
8-2-2023
Digicollect
If collectors do not have a profile picture set and no default picture is set then an initial is now shown
8-2-2023
Digicollect
You can manage collectors and change the name and email address of them now
January 2023
31-1-2023
Kentaa
Indexing of the www variant of segment pages excluded to avoid errors
30-1-2023
Digicollect
Added extra column to the Excel file where you can see if the bus was created via an import
24-1-2023
Kentaa
An action starter can now create a team from his/her dashboard as well
24-1-2023
Kentaa
You can set a maximum number of team members for teams per level
12-1-2023
Kentaa
Text at QR code clarified
10-1-2023
Kentaa
Companies added to Salesforce. More info
10-1-2023
Kentaa
News items made mobile responsive (this had already been done on other content pages)
10-1-2023
Kentaa
Number of participations added to "i" fundraisers.
10-1-2023
Kentaa, Digicollect, Kentaa Forms
English-language urls put live. More info
4-1-2023
Kentaa
Total distance travelled performance tracker company members added on company page
2-1-2023
Kentaa, Digicollect, Kentaa Forms
Buckaroo rates adjusted following Buckaroo 5% price increase on transaction fees
December
21-12-2022
Kentaa
Question goal distance achievement tracker in sign up flow changed to "What is your achievement goal? (km)"
20-12-2022
Kentaa, Digicollect, Kentaa Forms
GA4 added in the product. Setting this is still done via Kentaa Support
8-12-2022
Digicollect
Forgot password title changed to request password
5-12-2022
Digicollect
In memoriam buses are no longer indexed in Google
5-12-2022
Kentaa
Rabo Omnikassa updated to Rabo Smart Pay
November
29-11-2022
Kentaa
Added level filter in donations overview that now allows you to show general donations as well
21-11-2022
Kentaa
Webshop orders excel extended with segment and Sub site information
21-11-2022
Kentaa
Amount retrieved now visible when scanning e-tickets
21-11-2022
Kentaa
For missing profile picture, we now show an initial (not for Donations)
21-11-2022
SUMO support center
Video's and webinars and new on platform updated
14-11-2022
Kentaa api
When creating a user via the api, you can set a password send mail
14-11-2022
Kentaa api
Added field for 'share data with initiator'
14-11-2022
Kentaa connect
Webhooks added (create/update) for Companies
10-11-2022
Kentaa
Trustly added as a payment method
09-11-2022
Digicollect
If the name of the donor is not filled in, then the Donor Name field will be left blank
08-11-2022
Digicollect
The collection week end date field can now only be set once per campaign
October
24-10-2022
Digicollect
U-scope added where the collector/donor is addressed with you
20-10-2022
Kentaa, Kentaa Forms, Digicollect
GDPR: All existing opt-ins have become soft opt-ins. More info
20-10-2022
Kentaa, Digicollect
GDPR: As a donor, you can choose whether your contact information can be shared with the initiator. More info
20-10-2022
Kentaa, Kentaa Forms, Digicollect
GDPR: The terms and conditions are no longer a separate opt-in, but you accept them when you make a donation/creating an action. More info
20-10-2022
Kentaa Forms
Added possibility to change template per form, yourself
20-10-2022
Kentaa
A company's chosen activity is now shown on the company page
20-10-2022
Kentaa
Italian and French added as languages in admin dashboard
September
28-9-2022
Kentaa
Second part of English-language urls put live. More info
26-9-2022
Kentaa
QR share code added at site, Sub site, company, Campaign and team level
20-9-2022
Digicollect
Text on validity password link added to standard email
19-09-2022
Digicollect
Pool functionality added. More info
01-09-2022
Kentaa
Mandatory fields contact form are now marked with asterisks (*)
August
28-8-2022
Digicollect, Kentaa, Kentaa Forms
Order of payment methods adjustable per site
23-8-2022
Kentaa
Additional explanation text for quick donate and donate with additional options
16-8-2022
Kentaa, Kentaa Forms
Added ability to block donors via ip address (this is done via Kentaa support)
11-8-2022
Kentaa
Role of scanner added for scanning e-tickets. More info
July
29-7-2022
Kentaa
Hyperlink colour setting added to the front-end design editor
29-7-2022
Kentaa
Default sorting team members adjusted to amount retrieved instead of last added
12-7-2022
Kentaa
Text on becoming a structural donor clarified
12-7-2022
Kentaa
E-tickets Excel file extended with email address column
June
29-6-2022
Salesforce
Expansion of Salesforce objects Action, Donation, Campaigns, Teams. Various counters added. More info (click on Description of the Kentaa Objects)
20-6-2022
Kentaa
Donating to company enabled
20-6-2022
Kentaa api
Companies added to api
20-6-2022
Kentaa
You can now also manually add companies via the dashboard
20-6-2022
Kentaa
Added ability to set additional questions when creating a company (via Kentaa support)
20-6-2022
Digicollect
Invoice made downloadable via admin dashboard
May
31-5-2022
Kentaa
Free company packages can now also be set up
30-5-2022
Digicollect
Instead of the term collection box, you can now choose donation box (via Kentaa support)
30-5-2022
Digicollect api
Ability to update existing buses via the api
24-5-2022
Kentaa api
Ability to send the welcome e-mail when creating an action via the api
10-5-2022
Digicollect
You can now set the suggested donation amounts yourself
10-5-2022
Digicollect
English and German added as languages in the admin dashboard
10-5-2022
Digicollect
English and German can now also be set as additional languages for visitors
2-5-2022
Digicollect api
Api extended so you can now create buses via the api
April
14-4-2022
Kentaa
tag 'email address action starter' made available in Emails The countdown date of an action will soon be reached and action starter has raised more than set amount
7-4-2022
Kentaa
Addition e-ticketing
March
29-3-2022
Kentaa
Poster creation only available for logged-in action starter (no longer for visitors)
21-3-2022
Kentaa
Nets added as new Payment provider (to use Swish)
February
25-2-2022
Kentaa
Companies with no more Fundraisers or Donations linked to them can be removed
25-2-2022
Kentaa Connect
Webhooks extended with Application (iRaiser/Digicollect) and site ID
14-2-2022
Kentaa, Kentaa Forms, Digicollect
For Donate by mandate, an additional confirmation screen has been added to check the data entered
8-2-2022
Kentaa
First section of English-language urls put live. More info
7-2-2022
Kentaa
Background image sign up flow can now be set via Settings > Design
Januari 2022
31-1-2022
Kentaa
The consent texts when leaving a phone number have been made customisable
31-1-2022
Kentaa
Improvements made in editor for use of columns and images
31-1-2022
Digicollect
Added specific requirements for setting a password
25-1-2022
Digicollect
Social sharing urls adjusted so they do not count in Analytics after sharing
19-1-2022
Kentaa
Text when setting favicon clarified
11-1-2022
SUMO support center
Renewed SUMO live!
3-1-2022
Kentaa
A/B testing functionality added
Contents of donation counter and emptying the counter
In this article, you will read more about how the donation counter is built up and how to reset it for a new edition.The following is covered:
Donation counter
Reconciliation of donation amount
Reset counter to zero
Fundraiser, donation and team archiving roadmap
Donation counter
The donation counter is a sum of the following components:
Donation amounts
All donations that have paid status
All manual donations
One-off authorisations and payments via invoice that have pending status
Entry fee
Only if set to be counted in the donation counter
Any discount (via discount codes) will be deducted from the registration fee, unless configured differently for the website
What's not in the donation counter:
Contribution transaction costs
Webshop
Donations falling under closed campaigns where it was chosen not to include them in the numerator count
Credit card payments with 'pending' status
Committed donations
Reconciliation of donation amount
To check all this, you should download an Excel file at website level at donations > overview donations > Create Excel file
*You may have campaigns whose donations have been removed from the counter (by closing the campaign, and then via Settings > Campaign status removing the amount from the counter). You can recognise these by the exclamation mark in the overview of campaign:
In that case, you need to exclude donations on these campaigns first. You do this by going to the 'Campaign title' column and filtering out the campaigns that do not count.Steps to calculate the counter:
Select all columns and turn on the filter
In the 'Payment status' column, turn on the following statuses: N/A and Paid
Go to the 'Donation amount' column and write down the total accumulated amount of the column (A)
Remove filters (apart from any campaign title filters)
In column 'Payment method', select Authorisation and Payment by invoice status
In the 'Payment status' column, select Pending status
Go to the 'Donation amount' column and write down the total accumulated amount of the column (B)
Remove filters (apart from any campaign title filters)
In the 'Payment status' column, turn on the following statuses: N/A and Paid
In the 'Show in donation counter' column, select Yes status
Go to the 'Entry fee' column write down the total accumulated amount of the column (C)
The amount on the counter is (A) + (B) + (C)
Reset counter to zero
There are many sites that work with donation years (e.g. 2019) or have recurring events. For these, it is useful to reset the counter to zero so that it is ready for the next edition.
There are several options for setting the counter to zero, depending on how your platform is set up.
1. Close campaignThe best option is to group the entire overview of donations and fundraisers into a campaign, e.g. '2019'. You can then close this campaign and change the campaign status. You can then indicate that you don't want to count the amount in the counter status. That way, the money goes out of the counter status and you have total proceeds and donations from the previous edition clearly displayed in your dashboard. Here you can see a step-by-step plan to do this. Tip: Copy your campaign if you want to create a new edition.Don't have any campaigns and still want to reset the counter via this method? Then contact us, we can print a script for this.
+ All donations are clearly archived in a campaign+ Returning participants keep their login details and are recognised for a next edition
2. Negative manual donationThe quickest way to reset the counter is via a negative manual donation. You do this by making a manual donation with a minus sign (-) in front of it.
+ A lightning-fast way to reset the counter position instantly- All fundraisers, teams and donors remain in the same place. This can cause possible problems with a new edition- A noticeably large minus amount will appear on your site. Temporarily, of course, but it is there
3. Create new siteYou can close the old site, archive it and create a new site. That way, you start with a clean slate. The disadvantage is that you have to rebuild the new site and users have to create an account again. There are also costs associated with this.
+ You start with a clean slate and can set up the site for the new edition as you wish- There are costs associated with creating a new site. Please contact your sales consultant for this- Users must create a new account on the new site
Fundraisers, donation and team archiving roadmap
The option to close a campaign and not have the stand counted towards the tally is the nicest one. But what if not all fundraisers and donations hang under a campaign? This way, you can then still archive it:
Choose a campaign you want to hang all fundraisers and donations under (or create a new one). For example, edition-2019
Move all teams created at site level to the newly created campaign*
Move all site-level fundraisers to the newly created campaign*
Move all donations to the newly created campaign*.
For manual donations, you cannot move them. In that case, it is best to remove the donation and create a new donation at campaign level
Close the campaign (Tip: check whether you have automatic mail on or off before closing the campaign)
Set the campaign status via Settings > Campaign status to 'No, do not show the statistics of this campaign in the total counter status on upper levels'.
*There may be so many donations, teams or fundraisers that moving them manually is impossible. In that case, please contact us. Also if you want advice on how best to prepare the site for next year.