Kentaa FAQs

This cannot be done. Therefore, if you use this functionality for a different purpose (e.g. large families or other groups), the texts will remain and talk about colleagues.

Yes! If the number of registrations of a company needs to be increased, this is possible for the site administrator via the dashboard. This assumes that any payment for the additional registrations is arranged separately from the Kentaa website. When increasing the number of registrations, the maximum number of registrations and/or maximum registrations for the relevant activity are taken into account as far as applicable.

You can manually create companies via the Kentaa dashboard. You can do this by going to the level where you want to add them and then to Companies > Add. If you don't see this option, please contact support@kentaa.nl. If so, the functionality still needs to be turned on.

You can! If there are no donations or company members under it, you can delete a company. You do this by going to the overview of companies and clicking on the three dots behind the company you want to delete, then choose delete.

We have also added the companies to the api. See specifically this object: https://developer.kentaa.nl/kentaa-api/#companies

 Nee, alleen nieuwe prestaties worden ingeladen

Alle activiteiten die openbaar zijn (of openbaar voor vrienden) die worden automatisch toegevoegd aan de actiepagina. Activiteiten in Strava die privé zijn worden niet toegevoegd aan de actiepagina.

 Dat kan twee redenen hebben:

1. De koppeling met Strava is nog niet gelegd. Doorloop in dat geval de stappen die hierboven staan en stuur het Client ID en Secret naar ons door (support@kentaa.nl)

2. Je bekijkt als sitebeheerder de pagina van de actievoerder. Het klopt dat je dan geen knop ziet, alleen de actiestarter zelf ziet die knop om te koppelen, omdat hij/zij de eigenaar van de actie is.

Wel zie je een Strava icoontje als een actiestarter een koppeling met Strava heeft gelegd.

Ja, dat kan. We kunnen deze toevoegen, de koppeling met Strava is optioneel 

Deze kun je mailen naar support@kentaa.nl 

 Ja, de knop om te koppelen verschijnt op elke device (mits je de eigenaar van de actie bent). Het maakt niet uit of je de actiepagina via de computer, je tablet of je mobiel beheert.

Dat is afhankelijk van of dat de prestatietracker aanstaat op de plek waar je de actie/team naartoe verhuist. Als dat het geval is dan gaan de prestaties mee.

Is dat niet het geval dan krijg je een melding te zien bij het verplaatsen van de actie/team, dat de prestaties worden gewist en Stravakoppelingen worden ontkoppeld.

You can delete a team by going to teams, clicking the cog icon and clicking Delete. This button may still be greyed out. That means there are still actions or donations under the team. You can only delete a team that is empty. So if there are still actions and/or donations under it, you will have to move them manually first before you can delete the team.

You can only sign up for a team if a team already exists and there is space. If there are no more teams with open spots in the team, the option to sign up for an existing team will automatically turn grey.

You can enter the team target amount yourself at Settings > Set Team Target Amount. Here you can set a default amount and a minimum amount.

We can set it for your site that if the target amount of the underlying activators adds up to more than the team target amount, the new target amount will be the sum of the underlying activators. If you would like us to set this up, please contact us.

In our platform, you can download Excel files with overviews at various levels. For example, you can download an overview of teams at site level, and you will then get all the teams on the platform. If you download them at a more specific level, such as project level, you will only see the teams that are in that project.

An overview of all teams can be found under Teams > Create Excel file
For each team, you can also create a printout of the team members. You do this by managing the team and going to Team members. Then click Create Excel file

An overview of all actions can be found under Actions > Create Excel file

No, this is not possible, we only use mails after a certain event. If you want to do this, it is best to do it outside the platform.

Tip: If you want to mail a group yourself, you can generate an Excel file via the platform and get the e-mail addresses from there.

Yes you can! By default, the response address is inherited from site level, but you can set it separately at a segment or project level.

A large number of e-mails have an asterisk (*) behind them. These are informative e-mails and contain an unsubscribe link. This allows the recipient to unsubscribe from all future informative emails from the platform. Please note: Emails without * are functional emails and are therefore sent at all times. Unsubscribing to these is not possible.

A site administrator receives all e-mails checked under E-mails > Overview e-mails. Especially if you have several administrators, they all receive the same e-mails and i may be hard to keep a structure. What can help then is sharing an administrator account. Only e-mails will then arrive at that e-mail address. You can do this well with an info@.... e-mail address.

You can resend two mails, which are the forgotten password mail and the welcome mail. You can resend the forgotten password e-mail by going to Accounts > Users and searching for the user. You can then click on the green forgotten password block to send an email that allows the user to reset their password. Incidentally, the user can also retrieve it himself by going to log in at the front end and clicking on Forgot password and entering his or her e-mail address.

You can trigger the welcome e-mail by going to actions and searching for the action. Then press the cog icon and click Send welcome e-mail (or Send welcome e-mail again).

No, you need to set those separately for each level. 

Manual donations cannot be moved. However, you can delete them and easily re-create them in another place. 

The main difference between the counter statistics and the analytics statistics is that only real transactions are included in the analytics statistics. Thus, manual donations are not included in the analytics report, as they are not real transactions. It also does not include payments that have not yet been actually transferred, such as pledged donations or one-off authorisations that do not yet have the payment status paid.

We made the starting donation loose visibility on 19 September. From that date, it is visible in the separate column. Start donations made before that date are shown in the donation amount column, but not in the start donation column.

The disadvantage of pre-filling the default action settings can be that people will blindly copy them. And that you have exactly the same page everywhere. This is why some clients choose to partly pre-fill, but also partly put in something that the campaigner has to fill in himself, for example <fill in your own motivation here>. 

Go to Accounts ⟶ Users (website level) and find the relevant user account. Click on the cogwheel () er choose Modify.

For technical reasons, this is not possible. Ask another administrator to remove your administrator account from the system.

You can. Create a new administrator with the user's e-mail address. The system will then automatically recognise the e-mail address and complete the data.

Probably the banner is in png format. Whatsapp cannot use that format as a thumbnail when sharing. It's best to use a JPG format. 

You will see an exact format if a banner has already been uploaded. This is because you can upload a second banner and they will appear in carousel after each other. This second banner should have the same dimensions. 

If you want to upload a new banner of a different size, you must first delete the current banner. Then you can upload a banner of your choice. The only requirement is that the minimum width is 1170 px.

The newsletter functionality can be turned off in the following three places:

• At the bottom of the page on the homepage
• In the donation for
• On the contact form

If you want the newsletter functionality to be disabled, please contact us

Yes, to do this, go to Administration > Newsletter subscriptions. Here, subscriptions can be deleted manually using the Delete button. 

No, there is software available that specialises in this and we want to stick to the core of fundraising. We did make it easy to export newsletter subscriptions via Excel or through the API. 

If there have already been newsletter subscriptions and we turn off the option to subscribe to the newsletter, the 'newsletter subscriptions' menu item will still be available. If there have been no subscriptions, the menu item is also not visible.

Yes this is possible and can be useful for an early bird promotion, for example. 

No, registration fees must always be paid in the registration flow at the 'front end'. In the dashboard, participants can be added without paying a registration fee.

Here, the discount code function might come in handy. You can send this action starter a discount code with 100% discount on the registration fee. When the action starter enters this code, the registration fee is nullified in the total overview (in the registration flow). 

For more information, check out our article on discount codes. 

By creating an action starter as a site administrator via the dashboard, there is also no registration fee to pay but then no registration fee option is registered/committed.

No, the entry fee is considered a donation but cannot be moved. This is because the entry fee is closely linked to the action page. The same applies to an entry fee-donation combination that may occur in the sign-up flow (by entry fee + a start-up donation). 

As soon as a registration fee is added to a registration flow, the action starter is always obliged to make a choice in order to continue the registration. However, it has been made possible to create a sign-up fee option of 0,- euro. This can help, for instance, to let a certain target group (e.g. members or returning users) through in the registration flow without giving them an obligation.

No, because it is a purchase, it is not included in the counter.

No, add as many products as you want.

Yes, by dragging the products in the overview you can change the order displayed. 

Nee, er is geen limiet. 

After adding a batch of discount codes, only the title of the batch can be changed. The number of codes or the type of discount cannot be changed afterwards. Creating a new batch of discount codes can help here.

No, discount codes are set at the main level and can be used throughout the website.

You will find this menu item only at the main level (Website level). However, if it is really not in the Settings list, please get in touch. Perhaps the function still needs to be activated, or there is no access to it in your chosen package.

You can only use uppercase letters A-Z, 0-9 and dashes when using your own discount code, and no spaces. 

Yes you can! If you are at the website level and highlight projects there, then you can highlight different projects than if you manage a segment and highlight projects there. 

We can do that for you. Send an e-mail to support@kentaa.nl or start a chat and let us know which pixel you want to add and the page on which you want to add it.

If you have questions about analytics related to the Kentaa platform, we can always try to help you. However, Kentaa is not an Analytics expert.

The data in Google Analytics often differs from what you see in the Kentaa Dashboard. Especially with large visitor numbers. For exact numbers, it's best to look in the Kentaa Dashboard. Google Analytics can give you more insight into trends, which communication channels are successful and how people are using your site.

The data in Google Analytics often differs from what you see in the Kentaa Dashboard. Especially with large visitor numbers. For exact numbers, it's best to look in the Kentaa Dashboard. Google Analytics can give you more insight into trends, which communication channels are successful and how people are using your site.

You can see the target URLs here. 

Contact support@kentaa.nl, chat or call us. To prevent fraud, this feature is disabled after a reward is chosen by a donor. However, the Kentaa employee can adjust this.

The donor probably rejected the reward while donating. You can check this by looking up the donation in the dashboard and clicking on the blue eye. It is also listed in the donation export, in the Reward column.

No, but you can simply delete it in the current place and add it in the new one.

No, absolutely not!

Yes this can be done. Simply insert a minus dash before the amount to add the negative donation. This can come in handy when reducing the total amount, for example. 

Yes! You can do this with the Twitter text. Indeed: this is recommended!

In most cases, these texts appear above the ' link preview' on social media. The person sharing the link can add something to the text themselves if they want.

We get this question regularly: Instagram does not have a sharing function available. As a result, it is not possible to share pages on Instagram.

All levels (action, team, company, project, segment, homepage) feature a QR code. After scanning this via a QR scanner, you go to donate to that page (<url>/donate). The code cannot be scanned in a banking app.

The Home button is a fixed item in the menu bar and cannot be removed or moved.

The Tips page (/tips) is a page prepared by us and cannot be changed. It may be valuable here to copy the HTML layout of the page to a new page and make text changes yourself. Need help? Ask us for advice.

In our view, the menu at the bottom of the page is site-wide and should be adjusted at the website level. In other words: at segment level, this menu cannot be overwritten, only the menu at the top of the page. 

Yes you can! Suppose you want to put a short link on a poster, for example, you can apply this properly. You do this as follows:

You add a new menu item and set the visibility to 'Hide in menu' and the menu type to 'Link to page'. Then you fill in the url and the destination url (what it should redirect to).

 You cannot add your own achievement badges at this time. The badges are fixed and you cannot edit them (yet).

 This is because crowdfunding options have been set. These are shown instead of the suggested donation amounts.

The manual donation is linked to the real donation/action. If it is deleted or refunded, the manual donation will also be deleted.

You can! If matchfunding is active at the level where you add the manual donation, then you can choose to matchfund it

No, you will still have to collect this from the matchfunding party outside the platform. This is not linkable. In this sense, the matchfunded amount is also a virtual amount, not yet actually deposited by the matchfunding party.

You can also donate to a company, but we have not included this option in the drop-down menu. To do so, you need to go to the company page first and then click donate. Companies usually share the direct link to their page to potential donors anyway.

The additional questions are always asked. So you can't put logic into this (think 'if answer a -> then don't ask the next question')

Our editor does not support shorts. However, there is a trick to still be able to add them.

Adding shorts to platform:

If you upload a short video on YouTube, it will be made into a 'short'. This URL is not usable on the platform.

https://youtube.com/shorts/sAoXae6VPMQ?feature=share

If you copy the letter + number combination from this link, you can paste it behind a normal youtube link.

So from the above URL copy:

https://youtube.com/shorts/sAoXae6VPMQ?feature=share

To a standard youtube link:

https://www.youtube.com/watch?v=

https://www.youtube.com/watch?v=sAoXae6VPMQ

You can! If you create a link in a content piece and choose Kentaa button under type, a button will be created. You will see that button in your spot colour.

There may be a time difference between when someone makes the transaction via the website, and when the money is collected by the payment provider. As a rule, that time difference is a few seconds but with some payment methods, it can take longer (e.g. 'one-off authorisation'). If the transaction is done just before the end of a month and the money is collected in the following month, the transcation is included in the month of collection. 

All transactions are settled via the online checkout with the exception of:

• manually added donations
• match-funding donations
• donations via an invoice

These transactions are included in the counting rates on the website, but not in the monthly reports. No payment provider fees and no Kentaa fees are charged for these transactions.

There may be a difference between the amounts as shown in the monthly report and the revenue received from the payment service provider. These are possible reasons for this:

• PayPal donations: revenue from PayPal donations and PayPal charges are not received respectively settled through the payment service provider. These receipts minus costs end up in the PayPal account set up with the payment service provider.
• Tikkie donations: the revenue from Tikkie donations and the transaction costs of Tikkie donations are not received respectively settled via the payment service provider. These receipts minus costs are paid out by ABN/Amro on the set up Tikkie Business account
• Difference in transaction costs: the monthly report within the Kentaa Dashboard contains a best estimate of the transaction costs. There may be small differences with the actual transaction costs as calculated by the payment service provider. In particular, charges for credit card transactions may wart differ.
• Period does not match: the measurement periods may not match and the payment service provider may include all transactions instead of only those paid in the month in question.

If you use a custom design (a "custom skin" over the site), front-end design editing is not possible.

The design editor is only visible on the homepage and segment pages. The design of the other pages such as content pages and project and action pages is taken over from the homepage.

No, that is not possible. The design of the other pages such as content pages and project and action pages is taken from the homepage of the website or, if you use the segment layer, from the segment homepage.

Is your desired font not listed? Then check https://fonts.google.com to see if it is available as a free Google web font. If so, please let us know. Send an e-mail to support@kentaa.nl so we can investigate whether this font is suitable for the design editor.

You may be working in Google Chrome, for example, but open the link from the e-mail in a different browser. Because you are not logged in at that time, you cannot download the file without logging in. You can either make sure links open in the same browser, or log in to the other browser or copy the link to the browser you are logged in to. 

If a donation is not moveable then you won't see that option either. This is the case if a registration fee is attached to it. You can then move the entire action (including the entry fee), but not the donation itself. Manual donations do not show a move option either. You can add them in one place and remove them in another. Finally, you cannot move donations made via matchfunding. This is only possible after the matchfunding donation (shown as a manual donation) has been removed.

The legal maximum amount per donation is 10,000 euros. We have therefore set a maximum amount of 9,900 euros in our platform. The maximum donation amount per payment method may also vary. 

Whether you can start an action also depends on possible space. If you have set activities and they are full, you cannot start an action until there is space again. 

This is the same as creating an action via the frontend: This is only possible if it is currently possible to create an action and there is space (i.e. the activities are not full). However, you can allow the action to be started again, create the action and block it again immediately afterwards. 

No, you then only block action starting at that level. Actions can then still be started at segment or project level, but can no longer be created directly under the website.

You can! For this, however, you need to make sure that no actions, teams, projects or donations are hanging under the segment. You will have to remove or move these first. If they are no longer under it, you can delete the segment by going to the overview of segments, clicking on the three dots behind the segment you want to delete, and then choosing delete. 

Yes, you can! You can go to Actions and in the overview click the three dots behind the action whose welcome e-mail you want to resend. Then click on Send welcome e-mail again.

You can set an action to invisible by clicking on Visibility in the action overview, via the pencil icon, and adjusting it. The proceeds of the action will remain on the counter and the user account of the action starter will remain. The action page is no longer accessible and the action is no longer visible in top lists.

You can change the text on the action start button (this can vary per project/segment). The new text (e.g. come into action, swim along, etc.) can be a maximum of 15 characters and that includes spaces. You can change it via Settings > Login flow and then at the bottom.

 No, all our websites are hosted centrally on Amazon's servers. 

Not necessary! Using DNS links the domain to our servers (Amazon Web Services in Ireland).  

Should you wish to arrange the application yourself, we can provide a CSR file. However, we do not take over your own or existing certificates, as this would require sharing the private key and certificate parts with us, which would actually compromise security.

We do not host e-mail boxes on domains we manage. For this, we recommend using an e-mail hosting package or an e-mail tool such as GMail or Microsoft Office 365.

That is not yet possible, there are no Excel options built in yet

If the level at which you set up the A/B test also uses rewards then you won't see any suggested donation amounts and the A/B test won't give any results either.

After moving action to another project, a new e-ticket is created (if e-ticketing is enabled at that site) and the current one deleted. It is then the site administrator's job to email the action starter with the new ticket.

You can also sign out someone initially attending again via E-tickets > Overview via three dots > Marked as Present. The e-ticket is then available to scan again.

Yes, tickets are also sent to actions that are set to invisible. That's something to take into account before sending the mail, though. If you have projects then you could create a project with unsubscribed participants and move the invisible actions there.

Yes, a scanner gets a new mail every time it is added to a project. Unless that mail is currently off.

No, as a scanner you can scan all tickets from projects (or website level/segments) you have been added to. If you have two events, for example Event x on 12 August and Event y on 13 August, and you want to start scanning on 12 August, make sure you are not yet added as a scanner on 13 August and only do that on the day itself. Otherwise, in theory, you could already be scanning tickets from another day. Though that will rarely, if ever, happen.

You then really need to add those individually for each project. A site administrator can scan everything, though.

Yes, a scanner is a user. It has the same profile information as all users who have actions.

You will see the mail only if there are e-tickets at that level. If those haven't been created yet, you won't see the category scanner among the mails either.

At the moment, you cannot yet see this via Accounts > Users > i's. We may still add this. You can only see it if you go to, for example, a project and there go to E-tickets > Scanners.