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Last modified: 10-01-2023Looking for a customised plan for your organization? Kentaa Premium offers a multifunctional platform that can be used for multiple and different campaigns. You will receive personal advice and guidance from the Kentaa team. The benefits of Kentaa Premium at a glance:
- Advice and guidance from a Kentaa succes consultant
- Premium support via our multichannel helpdesk
- Aditional website configuration options
- Optional custom website design
- Daily pay-out of donations with selected payment providers
- Innovative payment methods
- Easy to connect to external application like Salesforce
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Connecting a new website
Welcome to iRaiser and nice that we re able to help you with your new site! But what all is involved in creating it?
Article content:
Global step-by-step plan
1. Agreement for a new website
2. Creating demo site
3. Adjust domain
Hosting
DNS
SSL
4. Going live
Global step-by-step plan
This is roughly the roadmap for creating a iRaiser Premium site:
Agreement for new websiteThere s agreement to create the site
Create demo siteiRaiser creates a demo site and adds you as site administrator and you can start filling it immediately
Set up domainThe domain where the site is to be located is set and technically configured and the platform is set up on the new domain
LivegangWhen everything is ready, the checkout can be linked to the website and you can go live!
In addition to these technical steps, there are a few practical ones:
Viewing dashboard training and explanation in support centre
Kick-off: going through site settings and current connection status
Checklist: have you thought about this before going live
We will go into each step in detail and specifically what is involved.
1. Agreement for new website
Before we can start, an agreement must be given on the creation of the site. This is done in collaboration with the account manager (iRaiser Sales Team). If you are a new customer, an agreement is signed for the use of the platform. If you are an existing customer, simply agreeing to the cost of an additional website is enough. Then the account manager sends a signal to support and the connection starts.
2. Create demo site
After agreement, we will create a demo site for you. The site is then temporarily on a iRaiser domain, e.g. website.iraiser.eu and we will add you as administrator. From then on, you can already start filling and modifying the site. On the demo site there is a test checkout, with which you can make test payments. So you can create Fundraisers, Teams, Campaigns and make test payments to go through the flows. When going live, we ll be able to remove all test data for you, but then you can already see what the site will look like when it is already filled.
Any changes you make on the demo site will also go with it when we eventually put the site on the domain. You will then also receive a connection e-mail from us with an Overview of all the steps and how to carry them out.
3. Setting up domain
An important part of any website is the domain name. A domain name is a unique name on the internet on which the platform will reside. For more information about the domain name, see sidn.nl.
Every iRaiser website should have its own domain name. Here we distinguish between top-level domains and subdomains.
Some examples of top-level domains are:
foriraiser.eu
supportiraiser.eu
supportiraiser.eu
iraiser-fundraisers.eu
iraiser-in-action.eu
inaction-foriraiser.eu
action-foriraiser.eu
Subdomains:
fundraisers.iRaiser.eu
kominaction.iRaiser.eu
support.iRaiser.eu
Naturally, these are just examples and can also be chosen to be completely customised.
Note! When using the Sub sites module, it must be a top-level domain, i.e. not a subdomain. This is required because each Sub site will have a subdomain.
Hosting
All iRaiser websites are stored on and served from Amazon Web Services servers in Ireland. We work with 1 codebase on which all websites run and it is not possible to host the website on our own servers.
We can hold and manage the desired domain for you. Then we will also immediately set everything up properly technically so that the platform can be transferred. If you also want to attach mailboxes to the domain, it's best to do the hosting yourself, because we don't do that. In that case, we will ask you to set up some DNS data, which we will forward to you.
DNS
A domain name is a unique name on the internet. A domain name has a long number as its address: the IP address. Because such’a number is difficult to remember, domain names were invented. The domain name system translates the IP address into a domain name and serves as a mask for the IP address. The IP address leads to iRaiser's servers where the website physically resides. The domain is usually owned by you and does not necessarily have to be sémanaged by iRaiser. To link the domain to our servers, so that the domain knows where to point, we use DNS.
Setting up DNS requires some technical knowledge and is usually outsourced to a web hosting company or arranged by an in-house IT person. We ask for this contact during the connection process to make setting up the DNS go as smoothly as possible and not to bore you with technical details.
If we manage the domain, we will set up the DNS data ourselves. If you manage the domain yourselves, we will send you the DNS data to be set. With the DNS configuration, we ll supply an A record (for the domain) and a CNAME record for the www part and/or subdomain. For the website to work correctly, it is important that this is copied exactly as it is. In addition, we supply one or more _acme-challenge records. We use these to request the SSL certificate. Are you having trouble setting this up? Then please contact us and send a screenshot of the Settings.
We use automatic scaling of servers within Amazon and within this process IP addresses can be changed. The CNAME record ensures that the correct IP addresses are always found behind the domain.
After setting the DNS, depending on the TTL (time to live), it can take from 5 minutes to up to 24 hours for the change to be made and visible to everyone.
SSL
securing data is our top priority. Therefore, all our websites are equipped with a secure connection by means of an SSL certificate as standard. This can be recognised on the site by the closed padlock and the https:// indication in the browser's address bar.
A Users can see from the SSL certificate (by clicking on the lock) by whom the certificate was issued.
The installation of an SSL certificate on the (sub)domain is done by iRaiser. Through the _acme-challenge records, we can periodically renew the certificate automatically.
4. Going live
When the site is on domain and the checkout is linked, you are ready to go live! Your account manager will then also contact you to dot the i's and give you some final tips.
New on the platform
Welcome to the iRaiser platform! Nice that you found your way to our support centre. This is the 'heart' of the dashboard with information on how it works as well as tips on how to use it.
As you have seen, there are many ways to set up your platform and options to set up. To get you a bit more started, you can find some tips and interesting links and videos below.
Dashboard
When you log in, you enter the dashboard. You immediately see an overview page with handy statistics in the middle. If you are in the middle of an event, you can quickly see the daily totals there.
Want to know a bit more about navigating the dashboard? Then watch this video with more explanation.
Support centre
You get to our Support Centre "SUMO" by clicking on "Need help". You can also get there by clicking the blue info button next to a menu item. Then you go directly to the support article about that page, handy!
In our Support Centre, you can not only find help articles explaining more about certain functionalities. You can also find inspiration here. For instance, watch webinars, download a whitepaper or 'browse' SUMO. You can click on any of the categories to read more about them and see underlying articles. Want to see some frequently asked questions? Then click on the FAQ.
Tips
Are you new to the platform and in the process of getting the platform live? Then read more about connecting a new website.
Visit our iRaiser Academy, where you will see all kinds of videos explaining more. We also give regular webinars online, about both the (new) functionalities and how to use your platform even better. To do so, follow the updates at the top left of your dashboard.
Do you have a question? Ask it first in SUMO's search window. You will often find an answer to your question there.
A good basic understanding of the iRaiser Dashboard will help you use the platform to its full potential.
Videos
In the videos below, you will learn more about the specific topics. To the right, you will see timestamps, in case you want to go directly to a particular part of the video.
Managing the platform
Navigating the dashboard
How do you fill your iRaiser website?
Donations
Fundraisers
Teams
The e-mail module
The login flow
The basics
Extensions and options
Managing the platform
The iRaiser Dashboard has several features that make managing your platform easy.
The e-mail moduleOne of the strengths of the iRaiser Dashboard is the automatic e-mail module. With it, you build a customer journey for your donors, participants and fundraisers. How do you set it up? Jasper tells you in the video below.The login flowTo recruit fundraisers and participants, a good sign-up flow is essential. In the videos below, Jasper explains how to set it up.
Navigating the platform
00:15 - Login00:24 - The Dashboard02:21 - The Layers Logic04:14 - Hot to get support
How do you fill your website?
00:31 - Description 03:21 - Add banner05:20 - About us06:15 - Menu12:03 - Add news 13:45 - Adjust texts
Donations
00:20 - Making exports01:58 - Changing donation data03:03 - Adding donations manually05:07 - Moving donations
Fundraisers
00:29 - Export fundraisers01:58 - Adjust data fundraiser04:03 - Add fundraiser manually06:58 - Change owner fundraiser09:25 - Edit profile data10:16 - Move fundraiser12:32 - Set fundraiser to invisible13:18 - Delete fundraiser
Teams
00:34 - Export teams01:44 - Adjust team data02:28 - Allow team members03:17 - Add team manually04:55 - Change team owner05:46 - Move team06:40 - Add team member to team08:42 - Delete team10:14 - Set team to invisible
E-mail module
00:40 - When are mails sent? 01:33 - System emails and marketing emails 02:09 - Categories 04:39 - Unsubscribing to mails05:28 - Reply address06:02 - Signature 06:53 - Turning mails on and off 07:16 - Customising mail and sending test mail 08:34 - Conditional emails09:56 - Using tags10:42 - Inheritance of mails13:13 - Mails at retention functionality
Application flow (basics)
01:15 - Application options: How do you commit? 04:16 - Profile details: Who are you 06:00 - Personal sponsorship page: team 08:46 - Personal sponsorship page: individual10:16 - Start donation 10:40 - Overview page11:42 - Thank you page
Login flow (extensions and options)
00:52 - Entry fee 01:42 - Activities 04:02 - Additional team captain questions 04:49 - Editions: event retention 05:34 - Badges based on number of participations 06:16 - Adjust target amounts based on number of participations 06:54 - Adjust emails based on number of participations07:35 - Date of fundraiser08:06 - Performance: kilometre target 08:35 - Additional questions fundraiser 09:07 - Webshop 10:07 - Discount codes
Registration flow for companies
00:34 - General 01:43 - Creating packages and selecting registration type04:02 - Registration flow for company creation 08:05 - Special link 08:21 - Registration flow for creating fundraiser under company10:34 - Adding extra places to company 11:21 - Manually create company